Return and Refund Policy

Effective Date: [Insert Effective Date]

At Vendside Limited (“Vendside,” “we,” “us,” or “our”), we are committed to providing high-quality digital marketing, content creation, and brand strategy services. Due to the nature of our offerings—which include intellectual and creative work—our return and refund policy is tailored to reflect the service-based structure of our business.

1. General Policy

All sales are final and non-refundable once work has commenced. This includes custom content, social media campaigns, digital strategy, and any creative service or subscription we provide. However, we understand that issues can occasionally arise. We have structured this policy to accommodate certain circumstances under which a refund may be considered.

2. Eligibility for Refunds

Refunds are only issued at our sole discretion and under the following specific conditions:

Billing Error: You were charged in error for a service or subscription you did not request or authorize.
Undelivered Service: A service was not delivered as agreed, and no work was initiated or performed.
Duplicate Payments: You were charged more than once for the same service due to a system or processing error.

Partial refunds may be considered if:

The project or service was only partially delivered and the fault or delay was not due to your own inaction (such as missed deadlines for client approvals or failure to provide required materials).
The service you received materially differed from what was explicitly stated in your proposal or service agreement.

Refunds will not be issued for:

Change of mind after work has started.
Delays caused by the client’s failure to provide information, assets, or approvals.
Dissatisfaction based on subjective preferences once deliverables have been approved.
Cancellations outside of the terms described in Section 3 below.

3. Subscription Cancellations and Refunds

You may cancel a subscription service by providing written notice at least 7 days before the next billing cycle. Cancellation requests made after this period may result in the following month’s charge being processed.

No refunds are provided for canceled subscriptions within the current billing period.
Subscriptions will remain active until the end of the billing cycle in which the cancellation was made.
If a billing dispute arises, it must be reported within 7 days of the charge to be considered for a refund review.

4. Dispute Resolution and Chargebacks

Before initiating a dispute or chargeback through your bank or payment provider, you agree to:

Contact Vendside directly at [Insert Contact Email] to allow us to investigate and resolve the issue.
Provide all relevant documentation and information about the charge in question.

If a chargeback is filed without prior communication:

Your access to current and future services may be suspended or permanently terminated.
You may be held liable for any associated administrative or legal costs incurred by Vendside to resolve the matter.
We reserve the right to dispute all chargebacks with supporting records, including signed agreements, emails, and service logs.

Fraudulent chargebacks will be prosecuted to the fullest extent of the law.

5. Refund Process

If your refund request is approved:

Refunds will be processed to the original payment method.
Processing may take 5–10 business days, depending on your bank or card issuer.

All refund decisions are made at Vendside’s discretion and are final.

6. Contact Information

If you have questions or believe you are eligible for a refund, please contact our support team:

📧 Email: [Insert Customer Service Email]
📞 Phone: [Insert Phone Number, if applicable]
🕒 Support Hours: Monday to Friday, 9am – 5pm (local time)

7. Governing Law

This Refund and Return Policy shall be governed by the laws of [Insert Country or Jurisdiction], and any disputes shall be subject to the exclusive jurisdiction of its courts.

Vendside reserves the right to amend this policy at any time. Any changes will be communicated via our website or email notification.

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